CABIN CREW

1. INITIAL TRAINING

1.1. Ground course

The initial training will be conducted by qualified persons in the classroom, the cabin simulator, the swimming pool or in the mock-up. Ground training consists of:

1. Introduction The cabin crew member will be familiarised with the various aspects of the profession;
2. Fire and Smoke training
   1. Emphasis on the responsibility of cabin crew to deal with emergencies involving fire and smoke and, in particular, emphasis on the importance of identifying the actual source of the fire;
   2. The importance of informing the flight crew, as well as the specific actions necessary for co-ordination and assistance, when fire or smoke is discovered;
   3. Necessity for frequent checking of potential fire-risk areas including toilets, and the associated smoke detectors;
   4. The classification of fires and the appropriate type of extinguishing agents and procedures for particular fire situations, the techniques of application of extinguishing agents, the consequences of misapplication, and of use in confined space;
   5. The general procedures of ground based emergency services at aerodromes.
   6. Each cabin crew member is given realistic and practical training in the use of all fire fighting equipment, representative of that carried in an aeroplane:
   7. Each cabin crew member shall extinguish a fire characteristic of an aeroplane interior fire by using a CO-2 extinguisher; and
   8. Each cabin crew member shall be trained on the donning and use of the PBE in an enclosed, simulated smoke-filled environment.
3. Water survival training
   Practical training in water in which:
   1. The inflation of a liferaft is demonstrated, and
   2. Each cabin crew member:
   1. Actually dons, inflates and uses a life jacket; and
   2. Actually boards the liferaft from the water.
4. Survival training
   Survival training will be appropriate to the areas of operation, (e.g. polar, desert, jungle or sea).
5. Medical aspects and first-aid
   
   1. Instruction on first-aid and the use of first-aid kits;
   2. First-aid associated with survival training and appropriate hygiene; and
   3. The physiological effects of flying with particular emphasis on hypoxia.
6. Passenger handling
   This training includes:
   1. ) Advice on the recognition and management of passengers who are, or become intoxicated with alcohol or are under the influence of drugs or are aggressive;
   2. Methods used to motivate passengers and the crowd control necessary to expedite an aeroplane evacuation;
   3. Regulations covering the safe stowage of cabin baggage (including cabin service items) and the risk of it becoming a hazard to occupants of the cabin or otherwise obstructing or damaging emergency equipment or aeroplane exits;
   4. The importance of correct seat allocation with reference to aeroplane mass and balance. Particular emphasis shall also be put on the seating of disabled passengers, and the necessity of seating able-bodied passengers adjacent to unsupervised exits;
   5. Duties to be undertaken in the event of encountering turbulence including securing the cabin;
   6. Precautions to be taken when live animals are carried in the cabin; and
   7. Dangerous Goods training including how to deal with incidents arising from dangerous goods carried by passengers or with damaged or leaking packages in flight.
7. Crew Resource Management
   Each cabin crew member will receive training on the effective utilization and management of all the resources, (human, hardware and informational), available to the crew. This training encompasses and includes:
   1. Human factors in aviation;
   2. General instructions on CRM principles and objectives;
   3. Human performance and limitations;
   4. Personality awareness, human error and reliability, attitudes and behaviors, self assessment;
   5. Stress and stress management;
   6. Fatigue and vigilance;
   7. Assertiveness;
   8. Situation awareness, information acquisition an processing;
   9. Error prevention and detection;
   10. Shared situation awareness, information acquisition & processing
   11. Workload management;
   12. Effective communication and coordination between all crewmembers including the flight crew as well as inexperienced cabin crew members, cultural differences;
   13. Leadership, co-operation, synergy, decision making, delegation;
   14. Individual and team responsibilities, decision making, and actions;
   15. Identification and management of the passenger human factors: crowd control, passenger stress, conflict management, medical factors;
   16. General safety culture, SOPs; organizational factors, factors linked to the type of operations;
   17. Effective communication and coordination with other operational personnel and ground services;
   18. Participation in cabin safety incident and accident reporting;
   19. Case based studies; and
   20. Specifics related to aeroplane types, flight crew and cabin crew composition and number of passengers.
8. Discipline and responsibilities
   Each cabin crew member will receive training on:
   1. The importance of cabin crew performing their duties in accordance with the Operations Manual;
   2. Continuing competence and fitness to operate as a cabin crew member with special regard to flight and duty time limitations and rest requirements;
   3. An awareness of the aviation regulations relating to cabin crew and the role of the Authority;
   4. General knowledge of relevant aviation terminology, theory of flight, passenger distribution, meteorology and areas of operation;
   5. Pre-flight briefing of the cabin crew and the provision of necessary safety information with regards to their specific duties;
   6. The importance of ensuring that relevant documents and manuals are kept up-to-date with amendments provided by the operator;
   7. The importance of identifying when cabin crew members have the authority and responsibility to initiate an evacuation and other emergency procedures; and
   8. The importance of safety duties and responsibilities and the need to respond promptly and effectively to emergency situations.
9. Security procedures
   Each cabin crew member will receive briefing and training on:
   1. Development of counter-measures;
   2. Recognition of prohibited items and devices;
   3. Aeroplane security checks;
   4. Organization of response to acts of unlawful interference;
   5. Response to bomb threat to aircraft on the ground;
   6. Response to bomb threat to aircraft in flight; and
   7. Response to acts of unlawful seizure.
10. Operation of doors and exits
    
    1. Each cabin crew member shall operate and actually open all normal and emergency exits for passenger evacuation.
    2. The operation of the flight deck exits will be briefed by means of video or hands-on demonstration in the aeroplane.
    3. Evacuation slide training
       Each cabin crew member descends an evacuation slide from heights representing a wide body and/or a narrow body aeroplane type.
    4. Evacuation procedures and emergency situations
       Emergency evacuation training includes the recognition of foreseen or unforeseen evacuations on land or water. This training shall include recognition of when exits are unusable or when evacuation equipment is unserviceable.
    5. Each crew member shall receive hands on training on a pilot seat to be able to assist with a pilot incapacitation situation.
    Note: If type specific (A-320) and or operator specific training is required ( Air Arabia) the training above shall be amended to satisfy the requirements for a specific type of airplane or operator

1.1.2. Examination

1. The ground school examination incorporates formal tests on the subjects:
   1. Emergency and safety equipment;
   2. Medical aspects and first-aid;
   3. Dangerous goods;
   4. Normal safety procedures; and
   5. Emergency procedures.
2. The pass grade in each of these subjects is 80%.

1.1.3. Training records

After successful completion of the initial training and examination Trade wind bv shall complete the exam results form, and issue a cabin safety certificate

Examination forms shall be filled and stored for a period of 5 years.